Business Planning & Consulting

8 key features of a customer dispute resolution process for businesses

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May 8, 2024
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No matter how carefully and congenially you run your business, customer disputes will likely happen from time to time. Some of the complaints may be people looking to negotiate a discount, “game the system” or even outright defraud you. But others could be legitimate complaints arising from mistakes on your company’s part, technological glitches or, perhaps […]
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Business Planning & Consulting

Charity Scams: A Small Business Perspective

Yellow warning sign with the words: WARNING! Charity Fraud; on topg a computer keyboard
April 25, 2024
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Many businesses support their communities by donating to local charities. Although there are plenty of nonprofits that deserve your support, some exist solely to facilitate fraud. How can you avoid the latter? Familiarize yourself with the deceptive tactics scammers use and carefully screen charities for legitimacy — before you write a check. Branding Tricks Fraud perpetrators […]
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