Technology

How your business can use AI to strengthen customer service

AI customer service solutions could reduce your business’s operating costs. But be careful! AI generally can’t replace human judgment. Learn more.
October 1, 2026
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These days, customers expect fast and personalized service and support from the businesses they patronize. AI can help you meet their high expectations without overburdening your employees. But as in other contexts, AI in customer service is usually only as effective as how it’s trained and used. To improve responsiveness and give employees more time […]
#ArtificialIntelligence, #BusinessGrowth, #Technology
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Technology

Businesses should carefully contemplate their cybersecurity budgets

A,businessman,computing,probability,of,risks,in,cyber,security,protection
December 12, 2025
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Is your company spending enough on cybersecurity? Unfortunately, it’s a question every business owner must contemplate carefully these days. The 2025 Security Budget Benchmark Report found that cybersecurity budgets increased by 4% this year, based on survey responses from nearly 600 Chief Information Security Officers collected by IANS Research and Artico Search. That may sound impressive. But it’s […]
#CyberRisk, #Cybersecurity, #TechnologyRisk
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Risk Management, Technology

Writing an AI governance policy for your business

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October 31, 2025
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Artificial intelligence (AI) is changing the way businesses operate. Its capacity to gather and process data, as well as to mimic human interactions, offers remarkable potential to streamline operations and boost productivity. But AI presents considerable challenges and concerns, too. With so many tools available, employees may inadvertently or purposely misuse the technology in ways […]
#AIGovernance, #AITechnology, #ArtificialIntelligence
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Technology

What every business owner should know about data hygiene

Chief,marketing,officer,in,asia,is,analyzing,the,company's,financial
September 30, 2025
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When you read the word “hygiene,” you may immediately think about the importance of washing your hands or brushing your teeth. But there’s another use of the term that every business owner should know: data hygiene. This refers to the ongoing process of ensuring that the information your company relies on is accurate, complete, consistent […]
#BusinessTechnology, #CleanData, #DataHygiene
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Technology

Is your business ready for digital documents and e-signatures?

Online,business,contract,electronic,signature,,e Signing,,digital,document,management,,paperless
August 8, 2025
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Whether signing a vendor agreement, approving a repair estimate or applying for a loan, chances are you’ve signed something digitally in recent months. In 2025, digital documents and e-signatures are no longer just a convenience — they’re fast becoming the standard. Businesses of all types and sizes are embracing digital workflows to improve efficiency, reduce […]
#BusinessTechnology, #DigitalTransformation, #ESignatures
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Technology

Developing a comprehensive AI strategy for your business

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July 25, 2025
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We’ve reached a point where artificial intelligence (AI) offers functionality and enhancements to most businesses. Yours may be able to use it to streamline operations, improve customer interactions or uncover growth opportunities. However, getting the max benefit calls for doing much more than jumping on the bandwagon. To make this technology truly work for your […]
#AIInBusiness, #BusinessStrategy, #DigitalTransformation
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Technology

Businesses need to stay on top of their BYOD policies

Byod,bring,your,own,device.,illustration,with,keywords,,icons,and
December 12, 2024
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In one way or another, most small to midsize businesses have addressed employees using personal devices for work. In 2022, online career platform Zippia reported that 83% of companies surveyed had a bring your own device (BYOD) policy “of some kind.” That percentage has likely increased as even more businesses have recognized the inherent risks involved. […]
#BusinessSecurity, #BYOD, #TechPolicy
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